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5 min read

Save Service Revenue with Appointment Reminders

Save Service Revenue with Appointment Reminders
Written by
Chris
Published on
March 28, 2025

While Toma's AI has been successfully generating service appointments, our dealership partners kept asking the same question: "What can AI do to actually save appointments?" That empty service bay at 9:15 isn't just an inconvenience—it's pure profit disappearing.

The numbers tell a painful story. With service center no-show rates hovering at 18-20%, a typical dealership loses thousands of dollars monthly from appointments that never materialize.

Even more telling was watching talented service advisors spending hours daily on mind-numbing reminder calls instead of delivering exceptional customer experiences

Introducing Automated Appointment Reminders

Today, Toma is launching a solution built to drastically reduce no-shows: Automated Appointment Reminders.

This isn't another generic notification system. We've built conversational AI that:

  • Makes natural-sounding reminder calls to your service customers
  • Handles rebooking on the spot when cancellations happen
  • Protects your service schedule—and your revenue

Listen to a Live Call

Nothing demonstrates value like seeing it in action:

Watch how Toma converts a potential cancellation into a successful reschedule.

How It Works

We've stripped away unnecessary complexity to focus on what actually drives results:

  • Opt-in Management: We ensure only customers who have opted in receive calls from Toma.
  • Fully Customizable: Configure reminder schedules and messages for all appointments or just specific service types.
  • On-call rescheduling: Our AI actively converts potential cancellations into rescheduled appointments during the same call.

Ready to reclaim lost revenue?

Contact support@toma.com today to activate Automated Appointment Reminders for your dealership.

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